Units can be setup on almost any surface (concrete, asphalt, grass and driveway or dirt), please specify and inform our customer service representative where you intend to place the unit. The area must be clear of any rocks, sticks, roots, etc that could puncture the bouncer. Also, if you have an in-ground sprinkler system, make sure it is turned-off and the sprinkler heads are not engaged. If the unit is to be setup on sand, it needs to be setup 3 feet away from a cemented area or walk way.
Customer must furnish a dedicated electrical outlet without anything else connected. The use of more than one cord may cause the motor to burn up. An electrical outlet must be located within 75 feet of the setup as blowers for the inflatable units are powered by electricity. Adequate space must be available for the inflatable unit, which generally is 2-feet of unobstructed area all around the unit and the entrance. Access to the setup area must be unobstructed for a 3- to 5 foot wide hand-truck
Delivery - To the address specified by customer. Customer grants JUMPER CANDY the right to enter the property for installation and take down of jumper.
RULES OF CONDUCT
- ALWAYS HAVE AN ADULT PRESENT TO SUPERVISE KIDS.
- NEVER JUMP ON ANY PARTIALLY INFLATED UNIT.
- DO NOT ALLOW RIDERS TO PLAY OR CLIMB ON WALLS, NETS OR ROOF UNIT.
- FOLLOW NUMBERS OF RIDERS LISTED ON RENTAL AGREEMENT.
- DO NOT PLUG OR UNPLUG BLOWER REPEATEDLY AS IT WILL CAUSE IT TO BURN.
- NEVER PUT A HOSE OR WATER ON THE UNIT.
- IN CASE OF RAIN, REMOVE RIDERS AND UNPLUG MOTOR AND EXTENSION CORD FROM WALL.
- NO FOOD, DRINK, OR SILLY STRING ON UNIT.
Setup and Take-Down
An adult must be present during the installation and take down of the equipment. Please note that our Drivers do not rearrange, move or clear customers’ belongings from front/back yards or driveways. Setting-up a jumper can take approximately 20-30 minutes and interactive units 30-45 minutes per unit. Water units require a hose within range of setup; water must be turned off when unit is no longer in used. It is the customer’s responsibility to set-up/break down tables and chairs and Note: Our drivers do not set-up tables or chairs; a $30.00 fee will be charged is driver has to fold/break down tables or chairs.
MAXIMUM NUMBER OF RIDERS IS AS FOLLOWS
Children of the same age group must play on unit at same time.
- UNDER 5 YEARS: 10
- 8 YEARS AND UNDER: 8
- 9-13 YEARS: 6
- OLD TEENS: 2
SILLY STRING WARNING:
Silly string damages inflatables bouncers and should not be in any instance used around or inside units. In the event that silly string is used around units the costumer agrees to pay $50.00 per hour for removal or replacement cost of unit in the event that removal is not possible.
All reservations must be secured with a credit card in order for us to confirm and process your reservation request. All credit card transactions (payment) are processed 48-hours prior to the scheduled reservation day. If you choose to change the method of payment, we must be notified 48-hours before your scheduled delivery. Credit card holder and ID are required from the customer on the day of delivery in order for the driver to setup unit(s) or equipment. If paying cash, please be sure to have the exact change as our drivers do not carry cash or change. No personal checks or money orders are accepted. We can reschedule your event for another date providing it is done one week before.
OUR CANCELLATION POLICY
We realize that unforeseen circumstances can arise and you may have to cancel or reschedule your reservation. Our cancellation policy: cancellation must be made 72-hours ahead of the event date by calling us at 818-781-0622or 818-808-3379. You will be giving a confirmation number for your cancellation.
Notify us to cancel the reservation 72-hours ahead of the event date without incurring any cancellation fees. If cancellation is made less than 72-hours in advance or on the day of the event, a cancellation fee of $40.00 will apply. Making a reservation with a credit card, you agree that you will be charge the amount of $40 for your cancellation fee.
Weather related cancellations such as rain and high winds are determined a day before the rental’s day.
Jumper Candy reserves the right to cancel a rental if it is raining and/or if high winds are to be expected. If the local forecast is calling for high winds (>25 MPH), or rain on the day of your reservation, we will contact you via telephone to reschedule your reservation. Rescheduling is based on availability for the day requested.
The inflatable units are not waterproof; therefore, units cannot be used in the rain. If you feel that rain or high winds are a concern, please bring this to our attention PRIOR to our arrival and the delivery of the equipment at your location. No Refunds will be provided once the equipment is set up.
PARK'S RENTAL INFORMATION
To setup jumpers at a park, first you must obtain a permit from the city and/or park office. In addition, you will need to have the following at the time of the set up: park permit, your driver's license and a utility bill or vehicle registration. NOTE: Utility bill and vehicle registration must match your driver's license name and address. If the documentation is not available at the time of the delivery, our driver will not be able to setup the inflatable unit or equipment Please note that as the Lessee, it is your responsibility to have all necessary permits in-place and present at the event.
Orders for parks and out-of-coverage areas are subject to additional fees.