RESERVATION LENGTH: All regular prices are for a maximum 8-hour rental term, all rentals over 8 hours will be charged according to the number of hours rented. The earliest deliveries start from 8 AM on the day of the event and can range to the customer's desired delivery time. Pickups can range up to 2 hours after the desired pickup time. It is required to have at least a 2-hour window for delivery and pickup so drivers can make deliveries on time; otherwise, delivery and pickup times are NOT GUARANTEED. The latest pickup time is at 9 PM. If the event goes late into the night, it is recommended to choose the overnight option (additional fee depending on product rented and availability), which we will then pick up the following morning between 8 AM - 12 PM.
TERMS OF RENTAL: The CUSTOMER shall be fully responsible for operation after receiving the jump unit. JUMPER CANDY is not responsible for any injuries occurring while the rental of the jump unit is in progress. The customer further agrees to hold JUMPER CANDY free harmless against any and all cost incurred due to claims; and further shall be identified for any and all cost incurred due to claims from anyone, including court cost and attorney fees; and other related cost involving the jump rental. The CUSTOMER is responsible for the replacement value of a new jumper unit in the event of that, vandalism , fire, or any act which may damage or destroy the rental property. Failure to observe the terms of this agreement, to make a payment, or failure to have the equipment ready for pick up as agreed to, shall make the customer liable for any additional one-day rental fee per day until all equipment is returned, plus any court and/or attorney fees incurred in order to obtain the return of this rental product.
DELIVERY: An adult must be present during the installation and takedown of the equipment. The customer grants JUMPER CANDY the right to enter the property for setup and takedown of the jumper. Please note that our drivers do not rearrange, move, or clear customer’s belongings from front/back yards or driveways. Delivery is included for all inflatables to our regular delivery areas (check Delivery Chart for more info). Tables, Chairs, Party Extras, and Advertising Inflatables do not include delivery, and an additional delivery charge will be applied. Delivery times should be arranged about 1-2 hours before the start of your event; however, deliveries will be made between 8 AM and your reservation time (this is necessary to meet all customers' requested reservation times). The person who made the reservation or who made payment must be present during the time of delivery to sign for the rental. The customer is required to check the rented unit and all tie downs before the driver leaves because there is no guarantee that the driver can return before the pickup time. Deliveries for overnight orders are required to be scheduled for delivery no earlier than noon since it will be picked up the next morning.
PICKUP: Pickup's will begin from your requested time, and not before, but can range up to 2 hours after (since drivers have more than one order, they may be delayed). If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen, you will be contacted immediately to be notified. Overnight pickups are done the next morning between 8 AM - 12 PM; usually, the majority of the pickups are around noon.
SETUP: Inflatables can be set up on almost any surface (grass, concrete, asphalt, hardwood, or sand), please specify and inform our customer service representative where you intend to place the unit. The area must be clear of any rocks, sticks, roots, etc. that could puncture the bouncer. If the unit is to be set up on the sand, it needs to be set up no more than 3 feet away from a cemented area or walkway. Entrance access to the setup area must be unobstructed for a 3 to 5 feet wide hand truck. Adequate space must be available for the inflatable unit, which generally is 2-feet of unobstructed area all around the unit. Customer is responsible for measuring their set up area to make sure it will fit. If upon delivery time, jumper candy discovers there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental. Setting-up a jumper can take approximately 20-30 minutes and interactive units 30-45 minutes per unit. Hills or slight inclines in setup location should be a maximum of 5 degrees. Gates and walkways have to be a minimum of 3.5 feet wide for all inflatables.
The customer must furnish a dedicated electrical outlet without outlet anything else connected. The use of more than one cord may cause the motor to burn up. An electrical outlet must be located within 50 feet of the set up as blowers for the inflatable units are powered by electricity.
Exceptional Circumstances Rides: The following products require a 5 feet wide pathway and can NOT go up any steps/stairs/incline/decline:
Sports double slide with climbing,18’ single lane slide, double slide tropical wet or dry, 22’ single lane slide, 4x1 combos, C-5 castle combo, carnival fair combo,5x1 round combo,5-D combos, lakers combo 4x1, toxic rusk rock climbing, the ultimate module challenge, extreme ninja jump, pirate ship, unicorn kid zone.
Dunk Tank - requires 5 feet wide pathway to setup location and can NOT go up any steps/stairs/incline/decline.
Stairs: Customer MUST inform jumper candy of any stairs/steps present to the area of setup. Maximum of 5 stairs/steps allowed for Bounce Houses, three stairs/steps for larger inflatables. If steps surpass maximum allowed, there will either be a Delivery Fee applied or reservation will be canceled, and a cancellation fee will be applied.
Water Slides: Water slides require a regular garden hose (not provided) within the range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area. If the customer wishes to place mats for extra cushion, they need to provide it during the delivery time. Water should be turned off when the water slide or slip n slide is not being used.
Tables, Chairs, and Tents: Delivery of tables, chairs and tents is not included in the cost of renting the items. Unless rented with an inflatable, an additional $30.00 delivery fee will be attached to any order consisting of these items alone. Delivery of these items is only "curbside delivery". The items will be dropped off at the renter's address, but not set up. The setup of these items is entirely the renter's responsibility. We ask that the items be prepared for pickup just as they were dropped off; that is to say that all tables, chairs, and tents should be folded and stacked as they were dropped off.
RULES OF CONDUCT
MAXIMUM NUMBER OF RIDERS IS AS FOLLOWS
Children of the same age group must play in the unit at the same time.
SILLY STRING WARNING:
Silly string damages inflatables bouncers and should not be in any instance used around or inside units. In the event that silly string is used around units, the customer agrees to pay $50.00 per hour for removal or replacement cost of the unit.
All reservations must be secured with a credit card for us to confirm and process your reservation request. All credit card transactions (payment) are processed 48-hours prior to the scheduled reservation day. If you choose to change the method of payment, we must be notified 48-hours before your scheduled delivery. Credit cardholder and ID are required from the customer on the day of delivery in order for the driver to setup unit(s) or equipment. If paying cash, please be sure to have the exact change as our drivers do not carry cash or change. No personal checks or money orders are accepted. We can reschedule your event for another date providing it is done one week before.
OUR CANCELLATION POLICY
A $50.00 non-refundable retainer fee must be paid in order to confirm any order. Our cancellation policy: If the customer cancels their order the day of the rental, a cancellation fee of 50% or the whole rental amount will be appliedIf wish to postpone event a 48-hour time frame is required. ONCE AN ORDER IS DELIVERED FULL PAYMENT IS REQUIRED AND NONE-REFUNDABLE.
Weather-related cancellations such as rain and high winds are determined a day before the rental’s day.
Jumper Candy reserves the right to cancel a rental if it is raining and/or if high winds are to be expected. If the local forecast is calling for high winds (>25 MPH), or rain on the day of your reservation, we will contact you via telephone to reschedule your reservation.
Rescheduling is based on availability for the day requested.
The inflatable units are not waterproof; therefore, units cannot be used in the rain. If you feel that rain or high winds are a concern, please bring this to our attention before our arrival and the delivery of the equipment at your location. No Refunds will be provided once the equipment is set up.
If the customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, then we will go ahead and deliver the order. However, if it does start to rain during the rental time, jumper candy reserves the right to cancel the order, due to safety concerns, with NO refund provided.
PARK'S RENTAL INFORMATION
To setup jumpers at a park, first, you must obtain a permit from the city and/or park office. In addition, you will need to have the following at the time of the set up: park permit, your driver's license, and a utility bill or vehicle registration. NOTE: Utility bill and vehicle registration must match your driver's license name and address. If the documentation is not available at the time of the delivery, our driver will not be able to set up the inflatable unit or equipment. Please note that as the Lessee, it is your responsibility to have all necessary permits in-place and present at the event.
Orders for parks and out-of-coverage areas are subject to additional fees.